- have different code devices and use a wrong one
- also have BankID from another bank and forget to choose DNB in the first step of the login procedure
Call us on 915 04800 (+47 915 04800 from abroad), and we will help you.
1. You are using Internet Explorer 9, 10 or 11 on a computer at work
In order to use BankID on your computer at work, IT Support needs to include the following url: https://csfe.bankid.no in Trusted sites for Internet Explorer. More information is available (in Norwegian) at bankid.no
2. You are using a browser that is not resently updated
You need to update your browser to a newer version. You can do this by clicking “settings” and “about” in most common browsers to check for updates manually.
Your BankID is personal and must not be transferred, entrusted to or used by anyone other than you. Passwords, personal codes and other security procedures shall not be revealed to anyone, including the police, the Bank or members of the Customer’s household.